Is It Possible For Sprint Customer Service To Be This Bad?
In honor of Evil Week, we're switching up the Hive Five a bit. Besides slowing down the expansion of coverage, the switch to GSM technology would also mean that some Sprint customers would eventually find themselves without a compatible phone. This is one of the smartest things Sprint could do. Note: I am a formerly a customer of both Sprint and AT&T (within the past year), and currently a Verizon customer, in case you are wondering.
The various Sprint customer service reps that I talked to tried to explain the obviously bogus charges away in different ways, and we went 'round and 'round with raised voices over it, but at the end of the day, all you have to do is look in the "Charges" column on my statements to see that I was being charged 10 cents per minute every time I picked up the phone.
The company is clearly relying on customer service representatives without a strong command of the English language at a time when it's increasingly evident that customer service is absolutely crucial for any retail business. Sprint Corporation is a United States telecommunications company and provides domestic wireless service and international internet.
We travel to Greece yearly and stay a month, and previous years had used Verizon service and it worked fine, but was very expensive. Most of the unhappy customers would switch to another service if it weren't for this huge switching penalty. While it's not quite as fast or widely available as AT&T or Verizon, it's a strong competitor for anyone looking for a good family plan: Sprint's introductory offer for its Unlimited Plus plan is $22 a month per line for five lines.
When are companies going to realize that not taking care of your customers is going to be Bad customer service your demise no matter how good you product or service is. I've called multiple times spending hours on the phone with no solution. Basically, the best way for any carrier - but most specifically Verizon, AT&T, and T-Mobile - to hold on to customers is for them to improve customer service.
For most plans, you can enjoy up to 3GB of high-speed data before speeds are throttled to 2G speeds. The customer service includes longer than normal wait times, rude representatives, and managers who can't really do much but say they will, to which nothing happens.
At the end of my now hour-long phone call, I asked Robert how I could register my extreme dissatisfaction with Sprint's service, and in the monotone, robotic voice of someone who had explained the answer thousands of times, he suggested I e-mail the corporate office via "dub dub dub dot sprint dot com." When he asked me if there was anything else he could do for me today, I laughed out loud and struggled to restrain myself from saying anything other than a pleasant good-bye.
Customers remain highly satisfied with Apple's support agents, with 77% of customers in the first six months of this year being "Very Satisfied" with their technician, compared with 56% of Dell customers and 61% of H-P customers. They are liars, have deceptive sales practices, over bill customers, and most of their customer service reps can't answer a simple question.
I explained I had done no such thing, whereupon he transferred me to another representative, who also told me I had terminated my account and switched to AT&T. The girl talked me into an Iphone6 and said it was only $120.00. She did not tell me it was a lease but instead a special offer for established customers.
This is the worst customer service I have ever dealt with, and not only did I lose a lot of money from the dropped calls from my employment, but also am going to have to pay more money for their lack of even decent service for 6 weeks. Their customer service agents tell you something different each time you speak with them.
I followed up with Sprint Customer care numerous times. I would never go back to sprint ever and anybody thinking about switching to sprint keep in mind that even with sprint offering low prices on data and phone they are still losing money and customers or leaving in bunches.